FAQ

1. How I can create an account?

Sign up with your email ID and set a password that you’ll remember. Click Register after entering your details and wait for our confirmation mail, which will include all your account details. You can also sign up using your Facebook or Google login credentials. Once you sign up, you can enjoy faster checkouts, save your preferred delivery addresses, track your orders, request returns and enjoy a range of other services.

2. Is my personal information kept private?

Yes. We take data protection seriously, and your information will be stored securely on our servers, using the highest standard of protection and will only be selectively shared with partners that abide by applicable data protection legislation. To know more about data protection please read our Privacy Policy in full.

3. I forgot my password. How do I reset it?

Click on Forgot your Password? Enter your registered email ID and click Reset Password.

4. When my order will arrive?

This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days. You may track your order through the My Orders section in My Account.

5. What if my package is opened/tampered with?

If you feel that your package has been opened/tampered with, please don’t accept delivery. Please raise a complaint .

6. The order status says Delivered, but I haven’t received my order.

We only update the delivery status when an order has successfully been delivered. If you haven’t received the delivery, please click here to raise a complaint.

7. When can I cancel my order?

Make sure you cancel your order before it has been processed by the brand/seller. That’s the only way we can refund the full amount you’ve spent.

8. Why do I see a disabled cancel link?

That means the product(s) from your order have already been shipped and you can’t make any cancellations now.

9. Why is the Cash on Delivery (COD) payment option not available at my location?

The Cash on Delivery (COD) payment option is only available if the logistics partner delivering to your location offers the option. You can check if this payment option is available to you at Checkout. Please note that logistics companies also place limits on the amount you can pay through cash on delivery based on the destination, and your order could have exceeded this limit.